We are here to Help! We want all of our customers to be Happy Customers. If you have a problem or a question, just ask! We can be reached at help@jackstoolshed.com or call us at 888-504-9923.

Return Policy

Help us make your Returns as pleasant and quick as possible!

- Requests for returns and exchanges for like items will be accepted within 30 days of receipt
- All returns must be returned with original packaging and/or parts and documents: otherwise you will be
  assessed a 15% restocking fee
- Returns/Exchanges must be accompanied by a Return Authorization Number issued by Jack's Tool Shed
- Please contact returns-exchanges@jackstoolshed.com to obtain a Return Authorization Number: provide
  your name, order number and a brief description/reason for the return or exchange
- Shipping costs for items returned cannot be reimbursed unless previously agreed upon by a customer service
  representative
- All returns will be processed within five business days from the date of receipt at a Jack’s Tool Shed facility
- Credit associated with a return may take up to ten days to reach the customer account, dependent upon
  original order channel (e.g. eBay, Amazon)

If your order is defective or damaged

- If your order was damaged during shipping, contact returns-exchanges@jackstoolshed.com within
  3 business days from the time of receipt
- Please contact manufacturer for any products that are defective and have a manufacturer's warranty
- Items without a manufacturer's warranty are covered by Jacks Guaranteed Warranty for 15 days from receipt

Jack's Guaranteed 15-Day Warranty

- If you're not completely happy with your investment, let us know within 15 days so we can get to work
  fixing the problem. We will do whatever we can to correct the issue, or you may return the item for a
  prompt refund.
- Does not apply to items that have been misused, abused, modified or repaired
- Normal wear and tear is not covered under warranty
- Jack’s Tool Shed reserves the right to decide whether product replacement or refund is authorized
- Jack’s Tool Shed makes no other warranty and no implied warranties, including any warranty or merchantability
  or fitness for a particular purpose
- Jack’s tool Shed’s maximum liability hereunder is limited to the purchase price of the product(s). In no event
  shall Jack’s Tool Shed be liable for any consequential, indirect, incidental or special damages of any nature
  arising from the sale of the product

Your Complete Satisfaction is our #1 Concern!

Jack's was founded on the simple principle that "there's GOT to be a better way to treat your customers! "At Jack's, we know our customers are good, honest people that just want quality tools at a fair price and to know that if they ever have a problem, they can talk to a dependable and loyal friend--one who genuinely appreciates their business--who will help in any way possible. It's all about the golden rule: We treat our customers the way we would want to be treated. Every time you shop at Jack's, we want you to feel like you see a sign in our store that says, "Thanks a million for coming to our store!"